Archives: Support

Amazon Fire TV, Android TV and Apple TV

There are two tabs: Recorded (programs that are available to view) and Scheduled (upcoming programs that are scheduled to record). Content is grouped by Series and Movies within each tab section.

When the user selects a series, the user sees a list of the recorded episodes. In addition to various actions that can be taken. These actions take effect either at the series level or the episode level.

At the episode level, the user can choose the following actions: Play, Info (visit the details page) or Delete. If the episode is currently recording, the user will see two additional options: Stop (ends the recording at its current position) and Extend (enables users to add additional time to the recording which is primarily relevant for sports programming). 

At the series level, the user can choose from the following actions: Recording Options, Cancel Series Recording, or Delete all Recordings.

• Recording Options. When selected, an additional menu appears in which the user can select to record New Only or New & Reruns. The user may also indicate the channels on which they would like to record the series and whether they would like to extend the recording on an ongoing basis.
• Cancel Series Recording. When selected, a message will appear requesting confirmation that the user would like to setup an ongoing recording for or cancel all future recordings. This action does not delete any recordings.
• Delete All Recordings. When selected, a message will appear requesting confirmation that the user would like to delete all existing episode recordings. This action does not affect the status of ongoing scheduled recordings.

When the user selects a movie from the Recorded content list, on overlay will appear with the options of Play, Stop, and Info.

If the user wants to cancel a recording that is in progress, they may select stop recording from the inline info module on the live guide, and a dialogue box will appear verifying that they no longer want to record the program.

Mobile

iPad

Recorded Episode List

Android Tablet

Parental controls enable users to restrict mature content. When parental controls are enabled, the user will need to enter a PIN to play any content with a parental guidance rating of TV-MA, R, NC-17 or NR regardless of the profile.

In order to set up parental controls, the user will need to set up a PIN, which will remain until the it is changed. When parental controls are enabled, they will take effect on all devices associated with the account.

If the user does not remember their PIN, there is an option to select Forgot Pin. This will bring up Operator’s support number that the user may call for assistance.

TV – Amazon Fire TV, Android TV and Apple TV

Step-by-Step instructions for programming your Amazon Fire TV stick remote to your TV

If you’ve missed the remote set up prompt or moved your Fire TV stick to a different TV, don’t worry! You can program your Amazon remote to any compatible TV which allows you to control the TV volume and turn the power on/off.

*You must have an Amazon Fire TV generation 3 or higher to control power and volume. Older TV’s may not be compatible with the Amazon remote

View our Amazon Fire Remote Guide here.

1- Press the Home button to go to the Amazon Home screen

2- Press up to highlight the top Menu items, and scroll all the way to the right and select Settings

3- Scroll to the right and select Equipment Control

4- Select Manage Equipment

5- Select TV

6- Scroll down and select Change TV

7- Message will say “Change TV?” Select Change TV to confirm and start setup. You’ll get the message “Please wait while we prepare your remote for setup”

8- Follow the on-screen instructions to complete remote setup.

You’re ready to go!

View or print our Streaming TV Welcome Guide

Make sure your Android TV works with Dakota Central TV

Dakota Central TV works on a variety of Android TV models version 8 and up, including connected devices like Nvidia Shield and the Xiaomi Mi Box as well as Android TV smart TVs like Sony, Sharp, HiSense and Philips. 

You can check your Android TV version by going to Android TV settings, selecting About and then Version. 

If you’re setting up your Android TV for the first time…

Be prepared with:

• An internet connection
• A Google account. If you don’t have a Google account, you can sign up for free: accounts.google.com/signup 
• If your TV doesn’t have Android TV built-in, you’ll need:
  • An external Android TV device 
  • A TV or other display with an HDMI port
  • An HDMI cable

If you can’t find your Android TV device’s instruction manual, Google has reference instructions to get Android TV set up: support.google.com/androidtv/answer/6121424 

Install Dakota Central TV onto your Android TV 

With your Android TV all set up, from the Android TV home screen, install Dakota Central TV on your Android TV by following these steps: 

• Navigate to Apps
• Select the Google Play Store app Google Play
• Browse or search for apps and games
  • To browse: Move up or down to view different categories. When you find a category that you’re interested in, move to the right to view items
  • To search: At the top of the screen, select Search
• Select the app or game that you want
• Select Install

Make sure you’re connected to your Dakota Central- provided internet

Dakota Central TV needs to be connected to the internet provided to your home by Dakota Central in order to access your entire TV lineup.

Dakota Central TV works on Apple TV 3rd Generation, Apple TV 4K or Apple TV HD. If you need help identifying which Apple TV you have, identify your device here.

If you are setting up your Apple TV for the first time…

All you need is: 

• An internet connection
• An Apple ID. If you don’t have an Apple ID, you can create one for free here.
• A TV or other display with an HDMI port
• An HDMI cable (On Apple TV 4K, you need an HDMI 2.0 or later compatible cable)

Apple has very helpful instructions to get your Apple TV up and going in no time: 

• 3rd Generation
• 4K / HD

Install Dakota Central TV to your Apple TV from the App Store

Now that your Apple TV is all set up, go to the App Store. The App Store app icon looks like this: 

From within the App Store search for “Dakota Central TV”, highlight and select the app to begin downloading.

While an app is downloading or updating, its icon appears on the Home screen with a progress indicator. Once it’s done downloading, select Open to launch Dakota Central TV.

Make sure you’re connected to your Dakota Central-provided internet

Dakota Central TV needs to be connected to the internet provided to your home by Dakota Central in order to access your entire TV lineup.

Make sure your Fire TV works with Dakota Central TV…

Dakota Central TV works on Amazon Fire TV 2nd Generation and newer:

• Fire TV 2nd Generation
• Fire TV Stick with Voice Remote
• Fire TV Stick with Alexa Voice Remote 2nd Generation
• Fire TV Stick 4K
• Fire TV 3rd Generation
• Fire TV Cube 1st Generation
• Fire TV Cube 2nd Generation

Identify which Fire TV you have

If you’re setting up your Fire TV for the first time…

All you need is: 

• An internet connection
• An Amazon account. If you don’t have an Amazon account, you can sign up here for free
• A TV or other display with an HDMI port
• An HDMI cable (on 4K capable devices, you need an HDMI 2.0 or later compatible cable)

Start with these quick steps or watch this quick step video

1. Plug the power adapter into an electric outlet and the Fire TV device into your TV’s HDMI port.
2. Use the USB cable to connect the power adapter and the Fire TV device.
3. Install the batteries in the remote by matching them to the icons inside. If the remote doesn’t automatically pair with your Fire TV, press and hold the Home button for 10 seconds.
4. Use the Source button on your TV remote to locate the HDMI signal for your Fire TV device. 
   

Now that your device is powered on, connected to your TV, and paired with the remote, all you need to do is follow the prompts on the Fire TV startup screen. 

Install Dakota Central TV onto your Fire TV 

Now that your Fire TV is all set up, select the search icon to the left of “Home” at the top of the screen and search for Dakota Central TV, highlight it, and select the download button to begin downloading. 

Once it’s done downloading, select Open to launch Dakota Central TV.

Make sure you’re connected to your Dakota Central -provided internet

Dakota Central TV needs to be connected to the internet provided to your home by Dakota Central in order to access your entire TV lineup.