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Setting Aspect Ratio

There are two common TV screen shapes that most folks will recognize — the squarish shape of
conventional TVs, and the widescreen shape of today’s HDTVs. The term used to describe TV screen
shape is “aspect ratio” — conventional TVs, and some small LCD HDTVs, have a 4:3 aspect ratio;
widescreen HDTVs have a 16:9 ratio.

TV shows also typically have a 4:3 or 16:9 ratio. While most new HD programming is in 16:9, a significant
amount of TV broadcasts are still sent in the conventional 4:3 ratio. And it’s the difference in shape
between those two ratios that can result in a “pillar boxed” picture — one with black columns standing
to the left and right of the image — when you watch a conventional 4:3 program on your widescreen TV.

What can I do about the “black bars”?

You may choose to keep the black bars on 4:3 sources, or decide to stretch or zoom that picture to fill the
whole screen — it’s a matter of personal preference. Nearly all recent widescreen TVs include one or
more viewing modes that fill out the screen’s width by stretching and zooming the image. While most
people find this effect acceptable for non-critical “background” viewing like the local news, many aren’t
thrilled when their favorite actors suddenly look noticeably stockier.
To stretch or zoom the screen press the * button on your remote. Simply press the star button again to
go back to the original setting.

How do I change my aspect ratio and input settings?

Press MENU on your remote
Arrow down to SETTINGS
Arrow over to the right and highlight DISPLAY and press OK
Your Display Settings will appear on the screen
Use your arrow buttons to change the following display options
1. Turn Closed Captioning On or Off.
2. Set the Audio Language to English or Spanish.
3. Set the TV Type or Aspect Ratio to either 16:9 or 4:3.
4. Change your Connector settings to Coaxial, Composite, S-Video, Component or HDMI.
5. View the setting for Conversion Mode, Original Size or Fit to Screen (this may also be changed
temporarily by pressing the * button on the remote control).
6. Select the Output Resolution for the television.
If you feel you have changed something by accident, select Exit and press the OK button or just press the
EXIT button on the remote to retain the original settings.

Troubleshooting

DCTV Troubleshooting:

What’s wrong with my TV?!  If you are experiencing any of the following issues you may need to reboot your set-top box:

– Picture is frozen

– Guide does not appear

– Channel Temporarily Unavailable appears on the screen

– The time on the interactive program guide is incorrect or doesn’t display the correct information

– Your TV is tiling

How do I reboot?

1.  Unplug the power cord from the wall outlet or back of the box.
2.  Wait 10-15 seconds and plug power cord back in.
3.  The set-top box will cycle through a loading process. This may take a few minutes.

Right there towards the bottom!  Not the one that looks like a phone jack…that’s CAT5, silly!

If this doesn’t do the trick, or if you are having trouble with all TVs in your home, you may also need to reset your Ethernet switch as well (either D-Link or Linksys brand.)  Same process, just a different piece of gear.  Looks boring like this one to the right, but will have flashing lights.

Still not working?!  Oh shoot.  We apologize profusely for the inconvenience.  Please give our friendly, knowledgeable, and attractive Customer Service Representatives a jingle and they will bend over backwards to make sure you’re back to watching Duck Dynasty before you can say Duck Commander.

FYI, if you are going to be away for a period of time, please leave your set-top box plugged in so it can receive all of the software upgrades it needs to work properly for you when you return!

Restart TV

Running a little late and missed the beginning of your show? Restart it!

  • Restart Channels are indicated by the green Restart icon next to the channel in the on-screen Program Guide
  • Highlight the program and press the GREEN button on your remote to Restart and watch from the beginning.
  • The Restart icon can be found in the program guide as well as the What’s Hot app and the Browser Bar.

Easy-peasy!


Restart TV available to all TV customers with an HD capable box.

Program My Remote

Amino 140/540 Remote

View printable instructions

Auto Program (Search for a code)

1. Turn the TV on.
2. Press TV, it will blink once.
3. Press and hold SETUP, the TV key will blink twice.
4. Press 9-9-1, the TV key will blink once.
5. Press and release the CH+ key continuously, then stop when the TV turns off.
6. Press SETUP to save code.

Easy/Polaris Remote

*To find your TV code, click here.
To search for a code automatically:

1. Make sure the TV is turned ON.
2. Press the TV power key.
3.  Press and hold SETUP until the TV power key blinks twice, then release.
4.  Enter 9-9-1 on the number keys.
5.  Press CH+ key repeatedly until the TV turns OFF.
6.  Press SETUP to save the code.

Inputs

With your new, fancy HDTV, there are a zillion settings that can be adjusted to best enhance your viewing experience.  If your TV doesn’t have the best quality picture, or if you’ve somehow changed your TV to the incorrect input, we can help!

Here’s a quick tutorial to help simplify your inputs and aspect ratios:

Inputs:

HDMI
Flat and thin; keyed with notches to indicate which way is up. HDMI is the most common, highest quality, and easiest way to connect components to your TV. This digital connection ensures zero data loss or distortion and is widely supported across a wide range of consumer electronics. It also delivers audio along with the video, all via a single cable.

Component
A set of five round ports—three for video, two for audio. Component connections offer the highest-quality analog connection available (and it’s the only way to get HD over an analog connector). Component is a good choice if HDMI is not available, but because component requires five cables, some devices don’t support it.

Composite
A set of three round ports—one for video, two for audio. Also called RCA connectors, composite is the lowest-quality analog connection (and it can only handle standard-definition video), but is ubiquitous on virtually every consumer electronics device. Use only if using a low-resolution source such as a VHS player.

Coaxial Input
A round, threaded socket. Used to connect your TV to a standard cable input or an antenna source.

Your TV is equipped with many different inputs to connect all of your devices.  Whether it’s your DVD player, a gaming system, a Roku box, or your DCTV set-top box, each device has an input assigned to tell the TV which device you want to control.  The cable you use to hook up your set-top box will determine which input you need to access your DCTV programming, ie. HDMI 1.

Clear as mud right?

Moving on to Aspect Ratio:
There are two common TV screen shapes that most folks will recognize — the squarish shape of conventional TVs, and the widescreen shape of today’s HDTVs. The term used to describe TV screen shape is “aspect ratio” — conventional TVs, and some small LCD HDTVs, have a 4:3 aspect ratio; widescreen HDTVs have a 16:9 ratio.

TV shows also typically have a 4:3 or 16:9 ratio. While most new HD programming is in 16:9, a significant amount of TV broadcasts are still sent in the conventional 4:3 ratio. And it’s the difference in shape between those two ratios that can result in a “pillar boxed” picture — one with black columns standing to the left and right of the image — when you watch a conventional 4:3 program on your widescreen TV.

What can I do about the “black bars”?
You may choose to keep the black bars on 4:3 sources, or decide to stretch or zoom that picture to fill the whole screen — it’s a matter of personal preference. Nearly all recent widescreen TVs include one or more viewing modes that fill out the screen’s width by stretching and zooming the image. While most people find this effect acceptable for non-critical “background” viewing like the local news, many aren’t thrilled when their favorite actors suddenly look noticeably stockier.

To stretch or zoom the screen press the * button on your remote.  Simply press the star button again to go back to the original setting.

How do I change my aspect ratio and input settings?
Press MENU on your remote
Arrow down to SETTINGS
Arrow over to the right and highlight DISPLAY and press OK
Your Display Settings will appear on the screen
Use your arrow buttons to change the following display options
1. Turn Closed Captioning On or Off.
2. Set the Audio Language to English or Spanish.
3. Set the TV Type or Aspect Ratio to either 16:9 or 4:3.
4. Change your Connector settings to Coaxial, Composite, S-Video, Component or HDMI.
5. View the setting for Conversion Mode, Original Size or Fit to Screen (this may also be changed temporarily by pressing the * button on the remote control).
6. Select the Output Resolution for the television.
If you feel you have changed something by accident, select Exit and press the OK button or just press the EXIT button on the remote to retain the original settings.

Can I schedule my TV recordings online?

Set up/edit your series recordings, see “What’s Hot” for popular channels and TV shows, or view program guide information right from your mobile devices.  Mobile app available for Apple and Android devices.  Don’t worry, be appy!

Click here for the IPTV Web-Portal
Your username will be your 10-digit phone number
Default password is 0000 until you choose to change it

For Apple Users:
1. Go to your app store and search “MyTVs
2. The URL is: 66.163.159.236

  • Username: your agreement number (for example, your 10 digit phone number: 7019521000)
  • Default password is 0000 until you choose to change it

For Android Users:
1. Go to your Google play store and search “MyTVs
2. Enter your Username: your agreement number (ex:7019521000) and default password 0000

DVR Instructions

Record a show and watch it later…that’s the beauty of DVR!

To record programming:
•Press GUIDE on your remote. Highlight the programming you would like to record and press the red record button on your remote. A small red dot will appear on that programming timeframe.
•You can also record programming by using the SEARCH option in your MENU or by pressing the red record button on your remote during any live programming.

To record a series:
•Choose program from guide and press OK.
•Select Record Series
•Select Edit Recording. This menu will allow you to customize your series recording. If you would like only new episodes to record, arrow over to RECORD WHICH EPISODES & select > to change your options to NEW ONLY. If you would like all episodes to record, leave the option as ALL EPISODES
•Your series recording can be customized by changing the options listed on this screen. To save your settings select OK.
•Press your exit button to return to regular programming

To view recorded programming:
•Press MENU on your remote. Select RECORDINGS, then choose from current, future, or series. A list of  programs will appear.
•Select the recording you would like to view or edit and press the PLAY button or OK on your remote to edit the recording.

To schedule a recording online, log in to My DCTV.