3 Tips for Optimizing Your Streaming Experience

  1. Check your connection: are you wired or wireless? If you are connected via Wi-Fi, that leaves more
    room for interference. If you are able to connect directly with an Ethernet cable, we recommend going
    that way.
  2. Do a speed test: If your device is directly plugged in with an Ethernet cable, you should be close to your subscribed speed. If you are connected via Wi-Fi, you should be at around 80% of your subscribed speed. If you are not reaching those speeds — give us a call!
  3. Router placement: Make sure your router is located centrally within your home. This way, any devices
    that are trying to connect over Wi-Fi should get a decent signal. If you still seem to have a slow
    connection or buffering, check the age of your router. If it is more than three years old, we recommend
    replacing the router (or ask us about our Managed Wi-Fi!).

If you’ve done these three steps and still don’t feel like your streaming experience is up to par, you may need to increase your speed. Our helpdesk staff is here for you — give us a call at 652.3184 or 952.1000 and ask for the Helpdesk!

How do I reset/reboot my wireless router?

  1. Pull the power cord from the back of the router and wait 30 seconds.
  2. After 30 seconds, plug back in the power cord.
  3. Wait for the router to go through its startup procedure.
  4. Restart your computer and try to connect to the internet.

How can I check the speed of my broadband connection?

Checking the speed of your Internet connection is easy! Click here to perform a speed test!

First, we recommend checking the speed of your connection directly, by connecting your laptop
or desktop computer to an Ethernet cord. After you run the speed test that way, then run the
speed test on a device connected to Wi-Fi. The speed you are getting while connected directly
should be close to your subscribed speed (for example, 60 Mbps upstream, 10 Mbps
downstream). The result of the speed test when connected to Wi-Fi will probably be about 80%
of your subscribed speed, as wireless Internet isn’t as strong as a direct connection.

Wireless Router Security Setup

If you have a wireless network, it is recommended that you encrypt it or password protect it so that someone can’t access your network without your permission. This can be done by installing the CD that came with your router and going through the setup, or by accessing the web based user interface for your router.

To access the user interface, open a browser window, i.e., Internet Explorer, Mozilla Firefox, Safari, or whatever browser you use. Click in the address line at the top, and erase what’s in there. Then type in the IP address for your router’s gateway and click the “go” button, or the “arrow pointing to the right” of the address bar to go. That should bring up a login window for your router.

Here is a list of the most common routers and their default login information:

Router Gateway Address User Name Password                                        

Linksys (Cisco) admin

D-Link admin

Netgear admin password


Buffalo root

The exact steps to configure the encryption once you are logged in will vary per model. You should locate the wireless settings and wireless security. If your router has the option for WPA Personal, use that. It is the most secure. You will want to write the password or security key down so if you have another wireless device you can connect it also.

Once you have encrypted it, you will need to connect your wireless device to it. When you see the network, click to connect, and it should prompt you for the security key or passphrase. Enter the key and connect. After it’s connected, the connection on your wireless device should be stored and connect automatically the next time it is turned on.

What is Spyware, Adware, and Malware?

Spyware is basically any technology that helps gather information about a computer user without their knowledge. Adware is any software with banner advertisements displayed while it is running. Malware is any software that is harmful to a computer user, such as a virus or spyware.

Invasion of privacy is not the only harm these can do. Some spyware and adware are classified as malware because they alter the files used for connecting to the Internet in an unwanted way. This change causes the operating system to process more information about what the malware wants rather then what the user wants. As a result, the Internet access will seem slow or disconnected, or so many pop-ups will spawn that the Internet or computer is unusable.

If you feel that you may have any Spyware, Adware, or Malware you can go to our Downloads page and choose one of the Protection programs to download and scan your computer.

Troubleshooting an In-Home WiFi Network

Are you having trouble connecting to the Internet through a network in your home? Try these tips to troubleshoot Internet connection problems on a wireless or wired home network.

1. Check your network connections and make sure your cable connections are set up correctly.

  • Wired connections to the router: If you are connecting through a wired network, make sure the computer connects into the router. The computer’s Ethernet port should connect to one of the numbered ports on the router (1, 2, 3, or 4). Use a standard Ethernet cable (straight-through not crossover cable).
  • Wireless connections to the router: If you are connecting through a built-in wireless adapter, verify that it is on and enabled. If you are connecting through a wireless network, make sure the Wireless USB adapter is not loose where it connects into your computer. Additionally, you need to install the adapter’s software (drivers) before using it.

2. Restart your equipment in the following order:

  • Unplug the power to your modem or switch (if you have one) for 30 seconds and wait another 30 seconds before continuing to the next step.
  • Unplug the power to your router for 30 seconds and wait another 30 seconds before continuing to the next step.
  • Restart your computer.

After restarting equipment, check for an Internet Connection. If you are still unable to access the Internet, please call the helpdesk for further troubleshooting.

Setup Email on my Smartphone or Other Device

We know how important it is to have access to your email at all times! However, there are a few things to consider when setting up an email account on smart phones or other mobile devices:

1. How would you like to manage your account and where would you like to store your messages?
2. Storage limits, 100 Mb for a standard DCT email account.
3. How many devices will you be checking your email on.

To set up email on Apple Devices:
From the iPhone or iPad home screen, tap Settings
Tap Mail, Contacts, Calendars, then Add Account.
Tap Other.
Tap Add Mail Account.
Enter Name, Daktel.com email address, Password, and Description, then tap Next or Save.
Tap POP or IMAP.
Under Incoming Mail Server, enter the incoming mail server settings, user name, and password.
Host Name- mail.daktel.com
Username- your full email address (ex. helpdesk@daktel.com)
Password- your Daktel.com email password
Under Outgoing Mail Server, enter the outgoing mail server settings, user name and password.
Host Name- smtp.daktel.com
Username- your full email address (ex. helpdesk@daktel.com)
Password- your Daktel.com email password
Tap Save.

For email on other Smartphones and devices:
The email application on your smartphone will need the following settings to be set up correctly:
* Your email address and password
* Your Username is your full email address (i.e. helpdesk@daktel.com)
* Incoming email server: mail.daktel.com
* Outgoing email server: smtp.daktel.com
* Authentication is required for the outgoing mail server.

Types of Setup:
IMAP Configuration is preferred when multiple devices are used to access the same email account because messages remain on the server until deleted or moved to a local folder. If you set up your smartphone using IMAP, be sure that all other devices are also configured for IMAP to avoid any unwanted email experiences.

Although not recommended for smartphones, POP3 configuration may be used when a single device is used to access the email account because messages are downloaded from the server and will stay on the device until deleted. No other device or computer will be able to view or download messages from an account that has been configured as a POP3. Be sure you have sufficient storage on your phone or device for the messages you will be storing.

Please remember when you set frequency to fetch new data, that the more often you check, the more battery you’ll consume. For assistance in setting up your email accounts, please call 1.800.771.0974 and ask for the Helpdesk!

Setting Up Windows Live Mail Account

Click on the accounts tab at the top
Click Email button

Windows Live Mail


Enter your email address, password and display name
Check the box that says “Make this my default email account”
Check the box that says, “Manually configure server settings”, and click next


Add Account


Server type is POP
Enter Incoming server address mail.daktel.com, Port 110
Enter Outgoing server address smtp.daktel.com, Port 25
Authenticate using: Clear text
Logon user name is your email address


Configure Settings


Click next and finish!