- Check your connection: are you wired or wireless? If you are connected via Wi-Fi, that leaves more
room for interference. If you are able to connect directly with an Ethernet cable, we recommend going
- Do a speed test: If your device is directly plugged in with an Ethernet cable, you should be close to your subscribed speed. If you are connected via Wi-Fi, you should be at around 80% of your subscribed speed. If you are not reaching those speeds — give us a call!
- Router placement: Make sure your router is located centrally within your home. This way, any devices
that are trying to connect over Wi-Fi should get a decent signal. If you still seem to have a slow
connection or buffering, check the age of your router. If it is more than three years old, we recommend
replacing the router (or ask us about our Managed Wi-Fi!).
If you’ve done these three steps and still don’t feel like your streaming experience is up to par, you may need to increase your speed. Our helpdesk staff is here for you — give us a call at 652.3184 or 952.1000 and ask for the Helpdesk!