Dakota Central recognizes its responsibility to help protect personally identifiable information collected about our subscribers and visitors to our website. With respect to our cable services, this notice is being provided in accordance with the Cable Communications Policy Act of 1984, a federal law which requires all cable operators to notify subscribers of the collection, use and disclosure of personally identifiable information regarding a cable subscriber.
Collection of Personally Identifiable Information
Dakota Central collects certain personally identifiable information from each subscriber. This information consists of data such as the subscriber’s name, address, phone number, Social Security number, payment and deposit records, bank account numbers used to pay for our services, credit information, maintenance and complaint information, service options you have chosen, and the number of television sets and computers in your household that are connected to our communications system.
For quality assurance and training, we sometimes review email correspondence and record or listen to calls made to or from our customer service and repair personnel, sales office, and business account managers.
We may also collect non‐personally identifiable information when you visit this website. When you access dakotacentral.com, Dakota Central may place “cookies” on your computer’s hard drive. These cookies, which store only the zip code you have entered, provide information about your activities on our site so that we may provide you with customized content and facilitate your use of the site. Accepting all cookies is voluntary, and you may still use the site if you decline our cookies.
Use of Personally Identifiable Information
The information collected is used for purposes such as the following: to make sure you are being billed properly for the services you receive; to send you pertinent information about our services; to maintain or improve the quality of our services; to answer questions from subscribers (i.e., for troubleshooting); to ensure compliance with relevant law and contractual provisions; to protect against unauthorized use of services we provide; to market cable or other services or products that you may be interested in; and for tax and accounting purposes. We do not disclose any of your personally identifiable information when we send you information on behalf of third parties, and you can always choose to opt out of receiving commercial e‐mail announcements that we send about our own products or services or those of third parties.
Disclosure of Personally Identifiable Information
Like other businesses, we may share customer information for various reasons: to comply with laws or to respond to lawful demands such as subpoenas or court orders; to assert or defend our legal rights or the rights of our employees, agents, contractors or customers; to investigate and protect against fraud, harassment, or other types of unlawful activity involving us, other providers we do business with, or our customers; or as otherwise permitted by law. The types of persons to whom information about you may be disclosed by us in the course of providing cable services to you include the employees of Dakota Central, agents, repair and installation subcontractors, sales representatives, accountants, billing and collection services and credit report agencies, and authorized representatives of governmental bodies. The law allows us to disclose your name and address for non‐cable related mailing lists or other purposes unless you tell us you do not wish to disclose this information. With respect to the disclosure of lists containing the names and addresses of subscribers, you may exercise your right to prohibit the release of your name and address on these lists by notifying Dakota Central, in writing at the address set forth on your monthly billing statement, of your desire not have such information disclosed.
Time Period That We Retain Personally Identifiable Information
Generally, personally identifiable information will be collected and maintained by Dakota Central during the period of time you are receiving service, as well as for a reasonable amount of time thereafter, in order to do any follow‐up billing. After such a time, when the information is no longer necessary to conduct cable‐related activities and is not required by us for any legitimate business purpose the personally identifiable information will be destroyed.
Right to Review and Update Personally Identifiable Information
As a subscriber, you may review any personally identifiable information collected by Dakota Central relating to you during business hours at the address set forth in your monthly billing statement. Please notify us in advance of your visit so the information concerning you can be collected and made available for your inspection. You have the right to correct any error in the information.
Customer Proprietary Network Information
In the course of providing service to telephone customers, Dakota Central collects information concerning the telephone services you purchase and how you use them. This information is known as “customer proprietary network information,” or “CPNI.” CPNI includes any information on the quantity, technical configuration, type, destination, location and amount of use of your service that we obtain because we are your telephone carrier. CPNI does not include the names and telephone numbers published in telephone directories or information we obtain as a result of providing your cable or Internet service. We use CPNI to monitor the quality of the service we provide and to prepare your bills. You have a right, and we have a duty, under federal law to protect the confidentiality of CPNI. We have the right under federal law to use your CPNI to provide telephone service, to bill you, to market services related to services you already buy from us, and to protect our facilities and property. You have the right to disapprove of our use of CPNI for marketing services other than those that are related to services you already buy from us and to withdraw access to CPNI at any time. Withdrawing access to CPNI will not affect our ability to provide telephone services to you, or the quality of the service we provide.
Third Party Websites
Collecting Information from Children Under 13
Our website is intended for general audiences. Our content is not designed to attract children. We do not knowingly collect personal information from children under 13. Note that other providers’ web pages are accessible through links on our website, and those providers may have different practices on collecting and using information from children under 13. If you are concerned about those sites, you should review them and their privacy statements.
Security of Personally Identifiable Information
The security of personally identifiable information is a high priority for us. While no website can guarantee security, we employ security technologies to help protect the confidentiality of your personally identifiable information.
In compliance with the requirements of Section 76 of the FFC Rules, we are required to inform you that Dakota Central Telecommunications has in effect the following procedures to ensure that any complaints that may arise concerning the technical quality of the cable television signals we deliver to you are promptly and efficiently resolved:
1. All complaints concerning the technical quality of the cable television signals we provide to you should be put in writing and sent to the following address: DCTV, Attn: Customer Service, P.O. Box 299, Carrington, ND 58421. Alternatively, you may call Dakota Central Telecommunications at 1.800.771.0974 to discuss the problem with one of our customer service representatives. 2. All complaints received concerning the technical quality of the cable television signals will be logged in on the same day of receipt. The date, time and nature of the complaint will be noted, as well as the name, address, and telephone number of the subscriber. 3. Complaints concerning the technical quality of cable television signals will be investigated by a service technician. If the problem can be resolved without a service call to your premise, you will be advised of this and the resolution of the complaints will be noted in our trouble ticket software, which is maintained by the company. 4. All reasonable efforts will be made by our service technicians and other employees to resolve any complaints concerning the technical quality of service promptly and efficiently. If our service technician fails to correct the problem, you may contact Dakota Central at 1.800.771.0974, and we will review the complaints and the corrective action taken. If we are not able to take any further action to correct the problem, we will promptly inform you of our determination and the reason we cannot correct the problem. If you believe our investigation and handling of a complaint is deficient in some manner, you may contact the City of Jamestown, 102 3rd Ave. SE, Jamestown, ND 58401, or the appropriate local franchising authority.
The National Do Not Call Registry has been established to address unwelcome telemarketing calls. The registry applies to all telemarketers, with the exception of businesses with whom you have an existing relationship and certain non‐profit and political organizations. You can register your number online at WWW.DONOTCALL.GOV or call toll‐free, 1‐888‐382‐1222 (TTY 1‐866‐290‐4236), from the number you wish to register. Registration is free.
If you have any questions about this Privacy Statement or any other services we provide, please contact us.
Customerservice@dakotacentral.com | 701.652.3184 | 701.952.1000