Power Backup Disclosure

Your home phone service is provided with our state-of-the-art fiber optic network, and it requires electric power to operate. To avoid a disruption of home voice service during a power outage – and to maintain the ability to connect to 911 emergency services — we at Dakota Central install battery backup power for you. 

Where to Obtain Your Battery Backup 
Dakota Central would like to ensure that our customers are provided reliable backup batteries that allow you to continue to use your home voice services during a power outage. That is why we install a battery backup power for your home voice service, at no charge. The battery backup power source will also be replaced at no charge by Dakota Central when needed. 

What Your Backup Battery Can – and Can’t – Do for You 
The battery installed by Dakota Central is a Cyberpower unit and expected to last at least 8 hours on standby power. That means the backup battery should give you approximately 6 hours of talk time. If you live in a multiple dwelling unit (MDU), your backup battery may be in a shared location. If you live in a MDU and want to know where your battery backup is located, contact Dakota Central for location information. Our backup battery does not provide power to any services other than voice. Home security systems, medical monitoring devices, routers and other equipment will not run on a home phone backup battery. Our backup battery does not provide power to any cordless telephones. In the event of a power outage, your cordless phones will not work. In order to have voice service you will need a standard, corded phone hooked up to a phone jack. 

Instructions for Proper Care and Use of Your Battery 
If you do not store your battery correctly, it may shorten its useful life. Environmental factors such as temperature can shorten your battery’s useful life. We recommend that you store your battery above 41°F and below 104°F. These batteries are not rechargeable. They will not last forever and should be replaced when your device starts to make a beeping sound and/or the indicator light is no longer green. This indicates that the battery is depleted, and must be replaced. You will need to contact Dakota Central at 701.652.3184 or 701.952.1000 when your battery needs to be replaced. 

Contact Information for Battery Power Backup 
If you have any questions regarding your battery power backup, please contact Dakota Central at 701.652.3184 or 701.952.1000 or email us at customerservice@dakotacentral.com