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Do Not Call Registry

The national Do-Not-Call Registry was established by the Federal Trade Commission (FTC) to offer
consumers a choice to receive telemarketing calls. The registry applies to all telemarketers (with the
exception of certain non-profit and political organizations). If your number (home or mobile) is on the
registry, telemarketers are not allowed to call you.

Consumers may register their residential and wireless telephone numbers on the national Do-Not-Call
Registry at no cost, either by telephone or via the Internet. To register by phone, call 1.888.382.1222
(TTY: 1.866.290.4236) from the number you wish to register. To register online visit www.donotcall.gov.
Once your telephone number is registered on the Do-Not-Call list, it will take 31 days to come into effect.
Your number will remain on the registry permanently. You can also remove your number from the list at
any time. For more information visit www.donotcall.gov.

Voicemail

To access voicemail online, visit https://services.dakotacentral.com/Voicemail/

The default account number is your 10-digit phone number, and the default password or PIN is four zeros (0000).

 

To access voicemail from your phone:

Dial 555 to access your mailbox for the first time, in which a user tutorial is automatically activated. This tutorial will guide you through your first mailbox session. It will explain how to record a greeting and prompt you to change your temporary passcode.

Greetings
You will be asked to record a greeting that callers will hear when they reach your mailbox.

Passcode
You will always be prompted for your passcode before accessing your mailbox. During the tutorial, you will be prompted to change your passcode to a number with 4 to 10 digits. Please define a passcode that you can remember, but do not select something such as “1234.” Your Voicemail is now set up and ready to use.

Access your Voicemail
From the phone with voice mail:
1. Dial 555
2. If prompted, enter your PIN followed by the # key. Your PIN is set to 0000 by default until you change it.
3. Press 1 to retrieve messages or Press 2 to listen to saved messages.
Away from the phone with voice mail:
1. Dial 701-XXX-MAIL. (701-XXX-6245) XXX- your exchange number
2. Enter your 10 digit telephone number.
3. If prompted, enter your PIN followed by the # key. Your PIN is set to 0000 by default until you change it.

Change Your Pin
1. Access your voice mailbox
2. Press 9 for the mailbox setup
3. Press 2 to change your PIN
4. Enter your new passowrd and then press #
5. When prompted to verify PIN, enter it again and then press #

When Retrieving Messages You Can:
Press 1 to Play the message again
Press 2 to Save the message and play next
Press 3 to Delete the message and play the next
Press 4 to Save the message as new
Press 5 to Reply to the message
Press 6 to Foward the message to another mailbox
Press 7 to Skip backward in the message
Press 8 to Pause the message
Press 9 to Skip foward in the message

Troubleshooting

What’s wrong with my phone? I have no dial tone or there is static on the line.

1. Make sure all the phone receivers in your house are in their cradles and placed correctly.
Check that every telephone line is properly plugged into its phone jack. If you have a problem with just one phone, plug a different phone into that jack. If the second phone works, the problem is most likely the first phone.

2. Call your home number with a cell phone to see what happens. You might hear the home phone ringing or it may go straight to voice mail, if you have it.
You also might get a busy signal or a hear message from the phone company saying the phone is out of service or your service has been disconnected. In the last two cases, contact us at 1.800.771.0974.

3. Unplug each phone and answering machine in your house from the phone jack and outlet, one at a time. Wait 30 seconds after unplugging the first device. Pick up another phone to see if there’s a dial tone — if there is, then the first phone may be faulty. If not, continue unplugging phones in the same way and check for dial tone. If you find a phone that doesn’t work, plug all your other phones back in and see if they work properly. The faulty phone should be replaced.

Local Calling Area

Unlimited local calling means that calls within all of our 16 exchanges (shown below) are considered free local calls. And ‘free local calls’ means no long distance fees!

This also means that it is no longer necessary to dial that pesky “1-701” when calling within the local calling area!

Local calling between all of these DCT landline exchanges and prefixes:
285 Edmunds
424 Streeter
486 Medina
435 Courtenay
485 Gackle
489 Ypsilanti
674 Grace City
652 Carrington
752 Woodworth
763 Windsor
962 Bowdon
984 Syketson
251, 252, 253, 952 Jamestown

Frequently Asked Questions

Q: How do I end telemarketing calls to my home, mobile or business?
A: The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls at home. Most telemarketers should not call your number once it has been on the registry for 31 days. If they do, you can file a complaint. You can register your home or mobile phone for free.

Go to www.donotcall.gov or call 1-888-382-1222

Q:  What is unlimited local calling or extended area of service?
A:  Unlimited local calling or EAS means you can call anyone within the DCT service area for free!  Exchanges include 251, 252, 253, 285, 424, 435, 485, 486, 489, 674, 652, 752, 763, 952, 962, 984.

Q:  How do I check my voicemail?
A:  If calling from your landline phone, dial 555 # or dial XXX-MAIL (6245) with your exchange number in place of the XXX.  (952-MAIL).  If requested, enter your password followed by #.

Q:  How do I make an International call?
A:  011 + (Country Code) + (City Code) + (Telephone Number)

For example, to place a call to Mexico City, Mexico you would dial 011-52-55-555-1234
011=international dialing prefix 52=Country Code for Mexico 55=City Code for Mexico City
555-1234=phone number

Call Features

Call Waiting
If you’re on the phone and someone is trying to reach you, a “beep” tone tells you that a call is waiting.

Quickly press receiver button or flash key once and release it.
This puts the first call on hold and connects you to the second call.

To return to the first call, press receiver button or flash key once and release it.
You will connect with the first caller.

NOTE: You can switch between calls as often as you want by repeating
the steps above.

Cancel Call Waiting
Allows the customer to cancel call waiting for one call by dialing two digits. To deactivate this feature, just pick up the phone and touch *70. You will hear 3 beeps. Do not hang up. Dial the number you want to call. Call Waiting is automatically restored when you hang up. This service is provided free in conjunction with Call Waiting.

Caller ID
This service provides the name and number of the party calling you.

Caller Waiting ID
This service requires you to have subscribed to both Caller ID and Call Waiting. With Call Waiting ID, you can see who is calling you when you are on the phone with someone else. While you are on the phone, you will hear your call waiting tone to notify you that a second call is coming in. Within a few seconds after hearing the tone your Caller ID display (if your phone has capability) will show you who is calling on the second call.

Call Forwarding
Call Forwarding lets you transfer your incoming calls to another number. It’s great for the business person who wants to catch after-hours calls at home, or for anyone who doesn’t want to miss an important call.

*72
To activate, pick up the phone and touch *72. Dial the number where you want your calls to be forwarded. You know your Call Forwarding feature is in effect when someone answers at the forwarding number. If there is no answer at the forwarding number, or if the line is busy, hang up and repeat the steps above. If you do so within two minutes, you’ll hear two beeps meaning your Call Forwarding is now working.

*73
To deactivate call forwarding, pick up the phone and touch *73 and wait four seconds. Listen for two beeps. The Call Forwarding feature is no longer in effect, and calls will ring on your phone.

Find Me
Allows an incoming call to one phone number to ring up to 6 other phones at the same time. Make it easy for friends, family or customers to find you without having to try a list of phone numbers.

Three Way Calling
Dial the first party and put the first call on hold by pressing the Flash button or quickly press the switch hook on your phone. After you hear a second dial tone, dial the telephone number of the second person. Press the Flash button or switch hook again, and all 3 parties will be connected on your call.