Dakota Central’s Response to Coronavirus (COVID-19)


[Updated 3/18/20]

To our Customers,

The safety and well-being of the communities we serve and our employees is of utmost importance. As part of that commitment, we wanted to take a moment to share our current stance and practice as it relates to the Coronavirus (COVID-19).

In short, we are monitoring this situation very closely, reviewing our current practices and adjusting our course based on current State and Federal recommendations. We have implemented the following procedures effective immediately to help keep our communities safe.

  • Dakota Central offices will be closed to the public. Doors will be closed to all public entry. Employees will remain working to answer phones and take orders, as most office visits or service troubles can be addressed remotely. Equipment drop-off and remote pick-up is available in the entryways, but no one will be allowed in the offices. We are still here to support and service your needs, but will be limiting face-to-face contact as much as possible.
  • Technicians will not be allowed into homes or businesses where anyone has a contagious illness. When you call in for a service issue, we will ask you if everyone is healthy before we dispatch. Appointments for new service or additions are scheduled days/weeks in advance. If you develop a contagious illness near the date of the appointment, we ask that you contact us to reschedule so we are not contributing to the spread of the illness.
  • Payment Methods: Payments can be made securely and electronically by phone at 1.844.262.2425 or go to dakotacentral.com and click on Pay My Bill, or with the Dakota Central SmartHub app.
  • Working or Education from home: If you are a current customer and are now working from home, or your children are utilizing distance learning due to COVID-19, please contact us at 952-1000 or 652-3184 to talk about options for your Internet speed.

We are committed to keeping you up to date as developments arise. While we always regret missed opportunities to visit with you in person, your safety, along with our employees’ safety, is our utmost priority.