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GM/CEO Announcement

Dakota Central names Holly Utke as General Manager and Chief Executive Officer

CARRINGTON, ND, November 17, 2022 – The Dakota Central Board of Directors recently announced that Holly Utke has been named General Manager/Chief Executive Officer, effective January 1, 2023. She succeeds Keith Larson who will retire December 31, 2022 after 43 years with the company.

“We are pleased to name Holly for the position with her strong leadership ability and financial background,” said Board President Doug Wede. “The board and I are confident Holly will successfully lead Dakota Central into the future.”

Current General Manager/CEO Keith Larson stated, “I am honored to have led the cooperative’s efforts in bringing high-speed broadband services to central North Dakota. Ms. Utke is well-qualified for the position and will do an excellent job continuing Dakota Central’s mission to provide progressive, quality communications services to our communities.”

In her twenty-two years with the company, Utke has served in many capacities preparing her for this role. “I am deeply grateful for the opportunity to lead Dakota Central into its next chapter and look forward to continuing to serve our customers and communities,” Utke said. Currently the Chief Financial and Internal Operations Officer, Utke becomes the sixth General Manager/Chief Executive Officer in Dakota Central’s 72 year history. 

HOW CAN I CHECK THE SPEED OF MY BROADBAND CONNECTION?

Checking the speed of your Internet connection is easy! Click here to perform a speed test!

First, we recommend checking the speed of your connection directly, by connecting your laptop
or desktop computer to an Ethernet cord. After you run the speed test that way, then run the
speed test on a device connected to Wi-Fi. The speed you are getting while connected directly
should be close to your subscribed speed (for example, 60 Mbps upstream, 10 Mbps
downstream). The result of the speed test when connected to Wi-Fi will probably be about 80%
of your subscribed speed, as wireless Internet isn’t as strong as a direct connection.

You can also use the CommandIQ app to perform a speed test:

To run a bandwidth test simply select the “Begin Bandwidth Test” button at the
bottom of the screen. The speed test will first run between the GigaSpire and
the Internet and then will conduct a speed test between any mesh units and the
GigaSpire. Results will show as a notification, update at this location, and on
your main dashboard.

BUSINESS SPOTLIGHT: Jamestown Parks And REC

The Jamestown Parks and Recreation District (JPRD) is an integral part of the community, offering many activities, programs, and facilities. If you’re not familiar with what all falls under the JPRD “umbrella,” it includes, Hillcrest Golf Course, Two Rivers Activity Center, Eagles and Wilson Arenas, city parks, biking and walking trails, baseball, softball, and soccer complexes, and youth and adult programs.

While JPRD has been part of the community for many years, the department has organically transitioned into a different role throughout Jamestown. JPRD has gone from being ‘present’ to acting as a provider in the community,” current executive director Amy Walters explained. While Jamestown Parks and Rec do a great job in serving the community, it also comes with challenges. Along with the ongoing need to evolve and improve as the demographic and needs change, there is also a challenge with the operation of aging facilities.

As the Parks and Rec department grows, Amy and the team have been working to improve efficiencies by integrating advanced technology throughout the Parks and Rec facilities. For example, JPRD utilizes a Dakota Central Cloud Voice system in the administrative office and the Two Rivers Activity Center. This allows them to conveniently transfer calls between facilities as if they were in the same building, eliminating the need for the caller to hang up and call a different number. JPRD also uses the same program for sign-ups and scheduling across all programs and facilities. “Integration of the same technology makes for a seamless experience across accounts for community members, whether they are making a tee-time at Hillcrest or signing up as a member at TRAC,” Amy said. Along with the cloud voice system and broadband connection throughout the department, JPRD’s suite of Dakota Central services also includes business class Managed Wi-Fi and security camera systems throughout their facilities. Business-Class Managed Wi-Fi has given them the ability to easily create guest networks in their facilities and either keep the network password protected or allow guests to use without a password, like at TRAC. Although it may feel vulnerable for a business to have a guest wi-fi network open to the world, Dakota Central’s Managed Wi-Fi service includes threat protection, which means any threats to the system are flagged and taken care of on the back end, before any damage is done. “We don’t have internal capacity to do IT ourselves, so we appreciate our relationship with Dakota Central and their ability to provide the technology we need,” Amy explained.

Recently, JPRD went through the process of defining their mission and values. The core values of JPRD include Community, Excellence, Integrity, Accessible for All, Ongoing Improvement and Fun! The team at JPRD is focused on those values and continues to use them as a guide when navigating challenges. “It really helps having Dakota Central with us along the way throughout changes,” Amy expressed. That’s exactly what Dakota Central is here for- to support our customers however they need us, while providing the tools and technology needed to stay connected.

And since we live here too and utilize JPRD programs and facilities as community members, the Dakota Central team is grateful for the top-notch services offered right here in Jamestown! 

Antivirus

Antivirus + endpoint security

Think beyond traditional antivirus. Dakota Central PROTECT uses AI, not signatures, to identify and block known and unknown malware from running on endpoints (devices) in your home or business. With unmatched effectiveness, minimal system impact, and zero-day prevention, our antivirus technology will protect your endpoints and your organization from compromise.

Zero-Day Prevention

Prevents against common and unknown threats without a cloud connection

AI Driven Malware Prevention

Uses AI to identify and block known and unknown malware from running on endpoints

Script Management


Control where, how, and who can execute scripts

Device Usage Policy Enforcement

Manage the usage of USB devices, prohibiting unauthorized devices from being used

DEVICE PACKAGES

Be cyber aware every month

You don’t need to be an I.T. professional to keep up with cyber security. However, it’s a good idea to mitigate your risk with ongoing network level Wi-Fi security. ProtectIQ checks all traffic at the door and blocks known attacks from virus, malware and intrusions and web threats. ProtectIQ is always working 24/7 365.

IPTV notice

Attention Dakota Central traditional TV customers:

 

If you have a set-top-box that looks like this connected to your TV, you may have noticed the box acting funny lately, like restarting (or re-booting) on its own. A recent software update has triggered this issue.  These set-top-boxes are reaching end-of-life, which means we won’t be able to support the equipment much longer. Until another update is available to fix the issue, we have had to look for other solutions.

 

First, we suggest a hard re-boot to the box by unplugging the power cord for about 30 seconds, and plugging back in. In many cases this will resolve the issue. If the problem continues, we recommend updating your TV to our streaming platform, which can be accessed on many different devices. Please give us a call at 952.1000 or 652.3184 if you have any questions!

Fall Sun Outage Information

Twice a year, in the spring and fall, you may experience brief television interference known as “sun outages” or “satellite sun fade.” This happens when energy from the sun overpowers satellites’ signals, which in turn causes interference with TV quality picture and sound. Interruption to TV service due to sun outages can last several minutes a day. Satellite sun fades typically occur between February and March in the spring, and September-October in the fall.

On the bright side, sun outages DO NOT affect Internet or Voice service!

TV outage caused by sun interference

Bek Fall Schedule

August 25, 2022

CFB

Valley City State University

University of Jamestown

Jamestown

7:00 PM

BEK Sports

September 10, 2022

CVB

Morningside College

University of Jamestown

Jamestown

1:30 PM

BEK Sports

September 21, 2022

CVB

Dakota Wesleyan

University of Jamestown

Jamestown

6:00 PM

BEK Sports

September 22, 2022

HSVB

Medina-PB

Wilton-Wing

Wilton

7:00 PM

BEK Sports+

September 30, 2022

HSFB

Dickinson High

Jamestown High

Jamestown

7:00 PM

BEK Sports

October 1, 2022

CFB

Doane

University of Jamestown

Jamestown

1:00 PM

BEK Sports

October 4, 2022

HSVB

Bismarck Legacy

Jamestown High

Jamestown

7:00 PM

BEK Sports

October 11, 2022

HSVB

Carrington

Oakes

Oakes

7:00 PM

BEK Sports+

October 12, 2022

CVB

Valley City State University

University of Jamestown

Jamestown

7:00 PM

BEK Sports

October 14, 2022

HSFB

Carrington

Langdon Area-Edmore-Munich

Langdon

7:00 PM

BEK Sports+

October 18, 2022

HSVB

Carrington

Napoleon-GS

Napoleon

7:00 PM

BEK Sports+

October 19, 2022

HSVB

Jamestown High

Bismarck Century

Bismarck

7:00 PM

BEK Sports

Scam Alert: Phone Calls

Scam artists are always coming up with new ways to take advantage of unsuspecting victims, and this time they are using the phone. In some scams, they might act nice and friendly, while in others may try to scare or threaten you. A recent tactic is a call claiming to be a representative associated with a well-known company, such as Amazon. They will try to convince you that you have an unverified purchase in a large amount and that to clear it up you need to download a screen sharing app for your cell phone for them to gain access to get it fixed. They may call multiple times a day and instruct you to “press 1” if you think it’s a mistake, which they will then transfer you to another “representative” to obtain your information.

What to do if you get a call

If you receive one of these calls from someone claiming to be a representative, hang up and call the company on a phone number you know is legitimate. If the caller is pressuring you or creating a sense of urgency, they are probably a scam artist.

Other tips to keep in mind:

·         Never give anyone remote access to your devices unless you contacted the company first (using its real number). If someone tells you to give remote access to get a refund, it’s a scam.

·         Don’t always believe caller ID in these situations. Scam artists can spoof caller ID numbers and may appear to be calling from a legitimate company, when they are not.

·         Never give anyone remote access to your devices unless you contacted the company first (using its real number). If someone tells you to give remote access to get a refund, it’s a scam.

·         Never give your credit card information to someone that has called you claiming to be a representative. If you are being pressured into downloading an app or service, hang up.

·         Never pay by gift card. Nobody legit will ever require you to. And never send pictures of gift cards. If someone tells you they need the numbers on the back of a gift card, it’s a scam.

·         Talk about it. If you’re getting these messages, so are people you know. Help them avoid the scam by sharing what you know.

Another thing you can do is make sure your phone number is on the National Do Not Call Registry (call 1-888-382-1222 or visit donotcall.gov) and report any illegal sales calls that you receive. To file a complaint with the FTC, go to ftc.gov/complaint. For more information on this type of scam and others, visit https://consumer.ftc.gov/articles/phone-scams

Finally, TV Made for You

Enhance your viewing experience with a new level of features. Enjoy everything you love about TV plus so much more. Shows, movies and local programming – live, recorded and on demand – in HD. A mobile app to stream your favorites on the device of your choice. And it’s simple, hassle-free and perfect for the entire family.

StreamingTV_Mockup

Advanced DVR

Video On Demand

Personalization

Voice Control

Universal Search

Parental Controls

Supported Devices

Apple / Android / Amazon / +More

Dakota Central Streaming TV can be accessed on Apple, Amazon and Android devices. Follow the link to view the complete list of devices!
View Full List