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Dakota Central’s Response to Coronavirus (COVID-19)

Dakota Central Pledge

KEEP AMERICANS CONNECTED PLEDGE

[Updated 3/18/20]

To our Customers,

The safety and well-being of the communities we serve and our employees is of utmost importance. As part of that commitment, we wanted to take a moment to share our current stance and practice as it relates to the Coronavirus (COVID-19).

In short, we are monitoring this situation very closely, reviewing our current practices and adjusting our course based on current State and Federal recommendations. We have implemented the following procedures effective immediately to help keep our communities safe.

  • Dakota Central offices will be closed to the public. Doors will be closed to all public entry. Employees will remain working to answer phones and take orders, as most office visits or service troubles can be addressed remotely. Equipment drop-off and remote pick-up is available in the entryways, but no one will be allowed in the offices. We are still here to support and service your needs, but will be limiting face-to-face contact as much as possible.
  • Technicians will not be allowed into homes or businesses where anyone has a contagious illness. When you call in for a service issue, we will ask you if everyone is healthy before we dispatch. Appointments for new service or additions are scheduled days/weeks in advance. If you develop a contagious illness near the date of the appointment, we ask that you contact us to reschedule so we are not contributing to the spread of the illness.
  • Payment Methods: Payments can be made securely and electronically by phone at 1.844.262.2425 or go to dakotacentral.com and click on Pay My Bill, or with the Dakota Central SmartHub app.
  • Working or Education from home: If you are a current customer and are now working from home, or your children are utilizing distance learning due to COVID-19, please contact us at 952-1000 or 652-3184 to talk about options for your Internet speed.

We are committed to keeping you up to date as developments arise. While we always regret missed opportunities to visit with you in person, your safety, along with our employees’ safety, is our utmost priority.

Business Spotlight: Jamestown Regional Airport

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Small, but mighty. Jamestown Regional Airport is a small facility in comparison to other airports, but being small does have its advantages. Jamestown Regional Airport is strictly a United Airlines terminal, with flights departing and arriving twice a day, 7 days a week. Operating with four full-time and four seasonal/part-time employees, it’s a small staff but efficient.

Airport Director Katie Hemmer says the biggest advantage of flying locally out of Jamestown is the convenience factor, or many factors in their case. It’s a short drive to the airport, whether you live in Jamestown or the surrounding area. Parking is close, quick and free (triple bonus!). Wait times are also short, from checking in to boarding to baggage claim. The terminal has all the amenities of larger airports, like check-in kiosks, clean restrooms, rental car service and TV service, all without the stress and hassle. Another important amenity to customers is free Wi-Fi. Dakota Central provides business-class managed Wi-Fi throughout the facility, which gives the airport a secured network for conducting business, TSA purposes, etc., as well as a separate, unsecured guest network to allow customers to access Wi-Fi without entering a Network ID and password. Many customers check-in to their flight and monitor flight status on their devices, so having free and reliable Wi-Fi is a must!

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Katie explained that almost everything they do is over an internet connection, from credit card processing, conference calls, digital record-keeping to their Hosted Voice phone system. “We needed to update our previous phone system, and it just made sense to switch to a Hosted system,” Katie said. The Hosted Voice system throughout the facility connects through the Internet which is typically an improvement in call quality over traditional systems, in terms of sound and clarity. Hosted Voice systems are also a convenient and user-friendly alternative to a traditional system.

In a digital world, being connected- and connected well- is important in order to operate efficiently.  Jamestown Regional Airport is well connected and provides the same conveniences as larger airports, but also has its own unique advantages that will make you re-think the drive to another hub in the state.

USDA Invests $23 Million in Broadband for Rural North Dakota Communities

Re-Connect Announcement

   FARGO, N.D., Jan. 7, 2020 – Today, U.S. Department of Agriculture (USDA) Rural Development North Dakota State Director Clare Carlson announced USDA has invested $23 million in two high-speed broadband infrastructure projects that will create or improve rural e-Connectivity for 2,643 rural households and 78 businesses in North Dakota. This is one of many funding announcements in the first round of USDA’s ReConnect Pilot Program investments.

“Providing critical communications investments in rural areas of North Dakota is important because when rural America thrives, all America thrives,” Carlson said. “Polar Communications and Daktel Communications will use USDA’s ReConnect Program to provide essential broadband technology to rural areas, which is a utility as important as water, sewer and electricity. North Dakota farms and ranches, small businesses and families in these communities will experience a positive economic impact from access to broadband e-Connectivity.”

Polar Communications will use a $21.2 million loan and grant combination in ReConnect Program funding to construct a fiber-to-the-premises network encompassing 1,870 square miles. The service area is expected to reach 2,237 households, six educational facilities, one health care center and one critical community facility in Grand Forks, Walsh and Pembina counties. Polar Communications provides telecommunications services to more than 8,000 subscribers in North Dakota and Minnesota. Its fiber-optic network provides voice, video and broadband services. Polar Communications also provides advanced business services such as phone systems, video surveillance and advanced networking.

Daktel Communications will use a $1.8 million ReConnect Program grant to provide broadband service to 406 households and three educational facilities over 354 square miles. Daktel Communications is a Competitive Local Exchange Carrier that provides services within the Jamestown, N.D., exchange.

Background:

In March 2018, Congress provided $600 million to USDA to expand broadband infrastructure and services in rural America. On Dec. 13, 2018, Secretary Sonny Perdue announced the rules of the program, called “ReConnect,” including how the loans and grants will be awarded to help build broadband infrastructure in rural America. USDA received 146 applications between May 31, 2019, and July 12, 2019, requesting $1.4 billion in funding across all three ReConnect Program funding products: 100 percent loan, 100 percent grant, and loan-grant combinations. USDA is reviewing applications and announcing approved projects on a rolling basis. Additional investments in all three categories will be made in the coming weeks.

These grants, loans and combination funds enable the federal government to partner with the private sector and rural communities to build modern broadband infrastructure in areas with insufficient internet service. Insufficient service is defined as connection speeds of less than 10 megabits per second (Mbps) download and 1 Mbps upload.

In December 2019, Agriculture Secretary Perdue announced USDA will be making available an additional $550 million in ReConnect funding in 2020. USDA will make available up to $200 million for grants, up to $200 million for 50/50 grant/loan combinations, and up to $200 million for low-interest loans. The application window for this round of funding will open Jan. 31, 2020. Applications for all funding products will be accepted in the same application window, which will close no later than March 16, 2020.

A full description of 2020 ReConnect Pilot Program funding is available on page 67913 of the Dec. 12, 2019, Federal Register (PDF, 336 KB). To learn more about eligibility, technical assistance and recent announcements, visit www.usda.gov/reconnect.

In April 2017, President Donald J. Trump established the Interagency Task Force on Agriculture and Rural Prosperity to identify legislative, regulatory and policy changes that could promote agriculture and prosperity in rural communities. In January 2018, Secretary Perdue presented the Task Force’s findings to President Trump. These findings included 31 recommendations to align the federal government with state, local and tribal governments to take advantage of opportunities that exist in rural America. Increasing investments in rural infrastructure is a key recommendation of the task force. To view the report in its entirety, please view the Report to the President of the United States from the Task Force on Agriculture and Rural Prosperity (PDF, 5.4 MB). In addition, to view the categories of the recommendations, please view the Rural Prosperity infographic (PDF, 190 KB).

USDA Rural Development provides loans and grants to help expand economic opportunities and create jobs in rural areas. This assistance supports infrastructure improvements; business development; housing; community facilities such as schools, public safety and health care; and high-speed internet access in rural areas. For more information, visit www.rd.usda.gov.

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How Netflix Gets to your Home

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DCN, rural broadband providers, and the Open Connect Network

It’s that time of year again: temperatures are falling, leaves are turning, and all you want to do on a Friday night is curl up on the couch with a blanket, a bowl of popcorn, and a marathon of your favorite TV show. Thanks to Netflix, accessing all 234 episodes of Friends is now as easy as pressing play—but have you ever wondered how all that content gets to your home?

Netflix’s United States library alone holds more than 6,000 titles, and delivering this much content across the country depends on a reliable, high-speed internet connection. If you live in North Dakota, chances are the show or movie you are currently watching was brought to you by one of the 14 broadband providers that are owners of Dakota Carrier Network (DCN) and members of the Broadband Association of North Dakota (BAND).

Netflix holds 6,000 Titles

From the server to your screen, here’s how Netflix arrives in North Dakota homes.

Creating a Global Network

Netflix has evolved from a subscription-based DVD-by-mail service into the most influential video streaming service in the world, with the number of global subscribers increasing from just 4 million in 2005 to nearly 150 million in 2019. In order to keep up with its rapidly growing viewer base, Netflix has had to make drastic changes to the way it operates.

In the early years of its 4M-15M Global Subscribersstreaming services, Netflix owned and operated all of its own servers—but these servers simply could not keep up with the breakneck speed at which demand was growing. In order to deliver more content at faster speeds and lower costs, Netflix launched a content delivery network (CDN) called Open Connect in 2011.

A CDN takes content from an original source and copies it onto servers located all over the world. To establish this network, Netflix has reached out to internet service providers around the globe and provided them with Open Connect appliances to install in their data centers.

These small, rack-mountable boxes contain the Netflix content library, downloaded from the original Netflix servers. Now, every time you log in to Netflix, the app scans for a nearby Open Connect box. The content you request will be delivered by the Open Connect box nearest you, so your movie or episode can play at the push of a button.

Netflix in North Dakota

Netflix has Open Connect appliances in close to 1,000 locations around the world—in cities as large as New York, London, and Tokyo, as remote as the Amazon rainforest, and right here in North Dakota.

“Netflix reached out to DCN in 2014, when they noticed that the majority of subscribers in North Dakota were coming to Netflix through the DCN network,” said Seth Arndorfer, CEO of DCN.  “As a result of that, we have worked with Netflix to place a copy of the entire Netflix library in DCN’s data center in Bismarck as well as in Fargo.”

Before Open Connect, when you selected a movie from Netflix on your television in North Dakota, the app would need to request that content from Netflix’s main server in Chicago.

Content Delivery Network

“Think of it as a highway system, and the amount of time that it would take to get from Hettinger, North Dakota to Chicago,” Seth said. “Then, factor in the amount of traffic you would have to compete with to get there.”

On the information superhighway that is the internet, the farther away a piece of content is located, the more traffic you must compete with to reach it and the longer it will take to load—a phenomenon known as latency.

When it comes to streaming, latency means more buffering, low video quality, and a subpar experience for the viewer.

“Latency is a very important term in our industry. We want to have low latency in all applications,” Seth said. “That’s why we work with Netflix and

Netflix and the DCN Network

other content providers to get the content as close to the customer’s eyes as possible, so that the end user experience is as simultaneous as possible.”

Now, instead of travelling all the way to Chicago and back, your request is sent across the state to the Open Connect box in either DCN’s Fargo or Bismarck data centers. From there, the content travels along Dakota Central’s fiber and appears on your screen within milliseconds.

As more households complement their traditional TV viewing with streaming services, the decision to partner with Netflix on the Open Connect Network reflects DCN’s ongoing commitment to evolve along with the needs of North Dakotans.

Netflix and the Open Connect Network

“That’s really what DCN does,” Seth said. “We make investments in North Dakota that are highly technical and complex, but for an end user, it simplifies their life.”

Through this relationship with Netflix, the owners of DCN–North Dakota’s rural broadband service providers–and BAND members are able to deliver content to North Dakota homes at a higher quality and faster speed than ever before, so you don’t have to wait for your next episode of Friends to start.

Interested in getting the best streaming quality possible? Contact Dakota Central about upgrading your speed!

To learn more about BAND and your local broadband provider, visit www.broadbandnd.com.

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BAND: Caring for Communities Across North Dakota

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When Victoria Clair moved from Las Vegas to Williston, North Dakota in 2015, she was drawn to the easy-going pace of small-town life. Unhurried by the hustle and bustle of a big city, residents could take time to unwind, connect with the natural world around them, and form relationships with their neighbors. 

“We fell in love with the people here,” Victoria said. “They’re good, they’re kind, they’re involved, and it’s not such a rush.” 

But while Victoria enjoys the slow pace of her new small-town life, she needs the resources that her small business runs on to move quickly. As manager of Destiny Med Spa in Williston, Victoria relies on broadband offered by her local provider and BAND member, Nemont Telephone Cooperative, to communicate with patients and connect them with industry-leading health and wellness solutions.

“Because it’s high-speed, it gives us efficiency,” Victoria said. “We’ve experienced living in a rural area previously, and the internet there was unreliable because the infrastructure was old. And so we feel very blessed here because the infrastructure is new and up to date.”

Jerry Tilley, Chief Operations Officer of Nemont, recognizes that dependable, efficient internet is no longer a luxury, but a necessity—one that is not limited to major cities. For many years, as internet access expanded and improved in cities across the country, rural communities like Williston continued to be overlooked by internet service providers. That is where the member organizations that make up the Broadband Association of North Dakota (BAND) stepped in. 

“We serve, in many cases, areas that no one else really is interested in serving,” Jerry said. “We’re the ones that care about our friends and neighbors and communities.”

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Caring for your neighbor is just what North Dakotans do, and it is what sets BAND and our members apart from other providers. With 18 member companies delivering world-class telecommunication services across the state, BAND’s members ensure that their customers are able to communicate with and provide for their communities, regardless of population numbers or proximity to larger cities.

“The members of BAND have taken it very seriously to deploy fiber optic facilities throughout the state,” said Keith Larson, Chief Executive Officer of Dakota Central. “Thanks to the collective efforts of the BAND members, we’ve been able to be one of the most connected states in the U.S.”

Check out our “Care Everywhere” video to see the impact that BAND member companies are having on communities across North Dakota!

Caring for Our Communities 

Every day, the quality BAND Care Everywhere - pullquote2broadband provided by BAND and our member companies is used to improve the lives of North Dakota residents. “Care Everywhere” highlights just a handful of the ways that our customers are utilizing broadband to care for their communities.

The North Dakota E-Care School Health Program, a collaborative effort between Mid Dakota Education Cooperative and the North Dakota Department of Health, utilizes high-speed internet provided by BAND member SRT Communications to help students at rural schools access the healthcare they need. The program connects students with registered nurses via video call, while medical attachments called peripherals allow them to conduct exams and give recommendations about whether the student should stay in school, go home, or see a doctor for further testing.

According to Liz Tofteland, program manager for ND E-Care, something as basic as dependable broadband can mean fewer hospital visits and greater overall quality of life for students at rural and under-served schools.

That knowledge brings the entire community peace of mind.

“We wouldn’t have this opportunity for our rural schools to have actual RNs available to them throughout the day without our internet service,” she said. “To know that those kids are going to be safe gives us so much more comfort.”

While broadband access is making groundbreaking new programs like ND E-Care possible, it is also improving the services of long-standing North Dakota institutions. Kris Nitschke is the therapy operations manager at the Jamestown campus of the Anne Carlsen Center, a non-profit that has been working to make the world a more inclusive place by providing education and support for individuals with developmental disabilities for more than 75 years.

 High-speed internet access provided by BAND member Dakota Central allows Kris and her colleagues to deliver more services to more individuals. Kris has seen first-hand that impact that this has on the Center’s residents.

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“I am here because of the individuals we serve. They are amazing, amazing people and they teach me more every day,” she said. “Broadband can support them so they don’t lose the services. When you see them reach a goal more quickly it makes it all better and it makes for a joyous situation. You just get happy when they are happy.”

Committed to Care—Everywhere

Customers like Kris, Liz, and Victoria go to work every day because they care about the people they serve. It is not about money, or praise, but about making a difference in the lives of North Dakotans.

It is the same reason BAND members are devoted to delivering quality broadband to every corner of the state.

“Our heart is in the right place. I know there are folks who look at us as just another company trying to make a buck, but that’s not true,” Jerry Tilley said. “We do need to make money to stay in business, everyone does, but we are absolutely committed to doing the best we can and providing the best services for those that we serve.”

As BAND, we promise to continue delivering high-speed, reliable broadband across North Dakota so that our customers continue to focus on what matters: caring for their communities.

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To learn more about BAND and your local broadband provider, visit www.broadbandnd.com.

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Business Spotlight: The Full Monte

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Business Spotlight_The Full Monte“Go big or go home.” When asked about the story behind the name of the salon, The Full Monte, owner Ariel Cole explained how she wanted to tribute her dad, Monte, but also convey the idea that the salon provides a full service experience and that she’s “all in.” She wanted to go big or go home.

The Full Monte Salon located downtown Jamestown offers a full menu including hair services, lash extensions and lifts, massages, waxing, and manicures/pedicures. Ariel and her dad recently remodeled the historic building on 1st Ave North, which was an old pharmacy. Original elements were kept to add character to the space, including brick walls with old square nails still protruding.

Even though the space includes touches of art and history, the salon is not behind when it comes to technology. To make sure the business runs as smooth and efficiently as possible, The Full Monte has Voice and Data services, as well as the new Small Business Managed Wi-Fi package. With Small Business Managed Wi-Fi, Dakota Central provides the Security Gateway Router with Long-Range Access Points, which comes with support and firmware updates. A feature that is perfect for a business like The Full Monte, is the ability to add a Guest Network with a unique network ID and password. This network ID and password can be given out to employees or clients to use while in the salon. With the Guest Network, we are able to set a dedicated amount of bandwidth that doesn’t take away from the main business network. Therefore, as the business owner Ariel can rest assured that guests and employees aren’t taking up valuable bandwidth needed to conduct business, like credit card processing.

fullmonte-9Along with a variety of hair and cosmetic products for sale, The Full Monte also has regional art on display for sale, which will rotate monthly with new pieces and artists. Currently displayed is art from local artist Regina Roach, and next up will be individual art from Anne Carlson students. Ariel explained that the art displayed adds another element to the salon by supporting local artists, but also helps build a sense of community. She said one of her main goals when opening the salon was to add value to downtown Jamestown. In the future, Ariel would like to expand the services offered as well as hold small events at The Full Monte, including regular art gatherings to help build the Downtown Art Market events.

To learn more about the services offered, visit Vagaro.com/TheFullMonte. 

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Broadband: Breaking Barriers

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Work Smarter & Harder: DRN + Dakota Precision Fabricating Spotlight

Innovation is happening in rural communities across North Dakota. Some view Silicon Valley or Detroit as epicenters of technological and automotive engineering. Industries at one time separate from one another, but now colliding in new ways. That same innovation between tech and steel is happening right here in our rural communities.


Hilary and Shannon Mehrer run and operate Dakota Precision Fabricating, a metal fabrications manufacturer that provides services across the country, including the production of flood wall and structural metal materials, to those like NASA, BOEING, and the World Trade Center. 

2019-07 BAND Broadband Breaking Barriers Wireframe Graphics2Although they operate on a national scale, the Mehrers chose to grow their business from the small town of Forman, North Dakota.

“When we moved here, our boys were three and one,” says Hilary Mehrer. “We wanted a small school and we wanted them surrounded by family. That’s what brought us here.”

Having both grown up in small towns themselves, the Mehrers knew they wanted their kids to have a similar upbringing to their own. They grew up in a small, rural town where the school was a short walk away and the edge of town not that much farther. They knew when the evening whistle blew it was time to come home. Now, their kids run home upon hearing that same familiar call.

2019-07 BAND Broadband Breaking Barriers Wireframe Graphics3“When we moved here, our boys were three and one,” says Hilary Mehrer. “We wanted a small school and we wanted them surrounded by family. That’s what brought us here.”

Hilary also knew she wanted to continue growing her family business to a national scale. At first, the two goals — raising a family in rural North Dakota and growing a nationally competitive business — seemed to pose a challenge. Thankfully, by working with their local broadband provider, Dickey Rural Networks (DRN), they’ve been able to raise their kids in a rural town while operating a business at a national scale.

Dickey Rural Networks (DRN) is a broadband provider in Ellendale, North Dakota, and amember organization of the Broadband Association of North Dakota (BAND They provide broadband services to those in rural towns on the southeastern side of the state, like Forman, Kulm, and Litchville. 

“The resources that DRN provides helps support family, friends, neighbors, and small business by connecting them to the rest of the world,” says Kent Schimke, General Manager of DRN.

By working with DRN, the Mehrers have been able to access all the resources they need. By utilizing server management, security, voicemail, and other services offered by DRN, Dakota Precision Fabricating has been able to operate more efficiently, enabling them to better compete in a national market. Today, they regularly work with customers across the country; in fact, their latest project is a flood wall with LaGuardia airport in New York.

“Everything is streamlined,” says Shannon Mehrer. “We needed more services and Dickey Rural was there. They answered our questions and gave us their advice.”

For DRN, seeing customers and communities use their services and succeed in their business brings meaning to the work they do.

“It can be hard work to live in a rural community,” says Kent. “Family, friends, neighbors, and businesses support each other to be stronger. That’s what rural communities do.”

2019-07 BAND Broadband Breaking Barriers Wireframe Graphics4For a the Mehrer family and their business, working with a broadband provider that is local and understands their customers is what makes their small town community feel like home.it when other businesses understand their customers and support their communities.

“They’ve seen my face. I’ve seen theirs,” says Shannon. “We know each other. There’s a difference.”

To learn more about BAND and your local broadband provider visit https://www.broadbandnd.com/

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Dairy Innovation

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BAND equips Northern Lights Dairy for next-generation farming

Anytime you unwrap a stick of Land O’Lakes butter, you’re likely looking at a product made with Northern Lights Dairy milk. Northern Lights Dairy is a Grade-A dairy farm facility located just south of Mandan, owned and operated by the Holle family. Andrew Holle is a 4th generation dairy producer, and he lives there with his wife, Jennifer, their four kids, and over 725 milk cows.

Today, Northern Lights is a recognizable name and has found success selling milk to Land O’Lakes in Bismarck for many years. They’ve established themselves as innovators in the industry, utilizing the latest precision ag technology to optimize their operations. 

However, when Andrew and Jennifer first bought the farm 16 years ago, that kind of future was nearly impossible to imagine.

“It was just a shell of a dairy farm at the time,” Jennifer said. “Just the roof and the parlor. There was no infrastructure.”

At the time, the newlyweds had just graduated from college with degrees in Animal Science and knew they wanted to expand Andrew’s multi-generational dairy farm. When they heard of a foreclosed dairy farm not far from the family dairy in New Salem, they took a tour. Though it didn’t offer much, the 36-stall rotary parlor caught their eye. Besides, both of them had a passion for Precision Ag and AgTech. This was a chance to build a build a new, innovative facility from the ground up.

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It’s a commitment they implement to this day, Jennifer says.

“Our motto is to work smarter, not harder,” Jennifer said. “We’re constantly upgrading and implementing new technology. We always ask ourselves, ‘What can we use to make the cows more comfortable? How can we help our farm? How can we make it more successful?”

As the family began to grow their farm, an important need quickly emerged: a way to monitor the various aspects of their business. It was increasingly difficult to accurately monitor the cows, employees, and various stations — all crucial for running a smooth operation.

Their solution: a security camera system. 

“A camera system provides security for employees, helps with quality control, and gives you flexibility with time management,” Andrew explained. “In our industry there’s a lot of manual labor required. Being able to remotely monitor allows us to be more flexible and feel comfortable leaving the farm.”

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Their first attempt was a do-it-yourself system. They had high hopes that this would enable them to keep a close eye on their operation. However, they were soon fighting an uphill battle; poor quality cameras, metal buildings causing problems, and poor internet connection made the system more hassle than help.

They soon realized they’d invested a lot of time and money into a system that wasn’t working as they’d hoped. As their operation continued to grow, they needed help, and fast.

They found their answer with their local BAND member organization, WRT. They heard about the security camera systems that WRT offers and decided to give it a shot.

“We knew we were getting a quality system,” Andrew Holle said. “And there’s the added benefit of having someone there in person to install it, make sure it’s working right, and come back if needed.”

The results were instantaneous — literally. While WRT team members were installing the cameras, the Holles noticed a cow had tipped over in one of the pens. Curious how this happened, they were able to rewind the DVR recording and see that another cow had hit the other and knocked it down.

With over 725 cows, a method of surveillance is vital to the animals’ success. Monitoring each cow’s health and milk production are all part of maintaining a healthy herd. Thanks to WRT’s broadband services, they are able to use RFID tags as “Fitbits” for their cows; tracking their temperature, heart rate, eating, and sleeping habits, all to ensure they are in good health.

“Ever since WRT put in fiber, we’ve had no problems. Our activity collars are able to send data at a high speed, and we’re able to track each cow individually. It’s the best way to provide personalized care for each cow,” Jennifer said.

A quality surveillance system also helps them monitor the most crucial moment for a cow: when they’re born. As Calving Manager, Jennifer oversees an average of 3-4 births a day — and sometimes up to 15. The health of the calf at birth determines their health throughout their lifespan, she explained, and it’s a role she takes very seriously.

“We care about our animals,” she said. “This is what we do day in and day out because we love it. We don’t look at our cows as money-makers. They’re an extension of our family.”

Of course, although they love their work, running a dairy farm at this scale can be exhausting. In the early years, without a way to monitor the farm, the family was unable to travel far from home. With the security cameras in place, the Holles are now able to ensure their bovine family is well cared for, even from abroad. Now, they’re able to check in on their cows from anywhere; trade shows, visiting family, even during a well-earned family vacation to Cancun.

“I got up in the morning and checked on all the baby calves through my phone. Andrew could go into the milking system and see what our milk production was like that day, and check on the sick cows,” Jennifer said. “All while sitting on the beach with a drink in our hand.” 2019-07 BAND Dairy Wireframe Graphics4

Utilizing WRT’s technology is part of the Holles greater vision to create a successful and innovative dairy farm; one that puts animal care at the center and creates a safe environment for animals and employees alike.

“We rely very heavily on WRT and broadband. It really is priceless how much time we save by utilizing the security system,” Jennifer said. “If we didn’t have that kind of technology, we couldn’t be a successful farm.”

With how much technology has transformed the ag industry in the past decade, the Holles can only imagine what it will look like for the next generation. Already, their four kids — now 5th generation farmers — are learning a new, innovative way of farming. And while Jennifer never puts any pressure on any of them to one day take over their farm, she sees a particular affinity for the work in her 9-year-old son, Devon.

“He is his father’s shadow,” she said with a laugh. “He’s got the pens in his pocket, wears the same boots, and drives the payloader and the Bobcat.”

This is what Andrew and Jennifer love most — a business and lifestyle that allows them to grow, learn, and be together as a family while doing work that they love. They both know that no matter how technology continues to change the industry, the heart of why they do what they do remains the same.

“We do what we do because we love it. Come rain, snow, sunshine,” Jennifer said. “It’s hard to describe, because it’s so much a part of who you are. It’s not a job. It’s a livelihood.”

Learn more about BAND and how you can connect with your local BAND organization, at broadbandnd.com.

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From Maddock to Mcville: How NDTC is empowering a local company to serve the Midwest

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Work Smarter & Harder: NDTC + AgResources Spotlight

The collection of equipment at AgResources in Maddock, ND resembles an assemblage of Tinker Toys and Legos; red, yellow, blue and green tractors, old cars, lawn mowers, even a motorcycle or two are gathered in the garage ready to be repaired and shipped off. In front of the shop, shiny new tractors are assembled like soldiers for interested buyers to examine. 

“We serve farmers across the state and beyond,” says Amanda Johnson, bookkeeper, co-owner, and do-whatever-else-needs-to-be-done manager at Ag Resources. “It’s important for us to be able to communicate with our customers no matter where they are.”

Ag Resources was started by Amanda’s father-in-law,, Dave Johnson, in 1987. They sell new and used farm equipment to farmers across North Dakota and in the upper Midwest. As their business has continued to grow, their customer base has continued to expand from statewide to regional, to beyond. Yet, they continue to operate a business from their home-base in Maddock, ND — something that is very important for Amanda and her family. 

“I grew up in a small community,” says Amanda. “I married a small town guy, and we raised our kids here.”

2019-06-BAND-NDTC-Blog-Wireframe-Graphics2Amanda’s community is like an extension of her family. There aren’t residents or businesses in the town that she lives in, only family and friends.

“You go anywhere in this community and someone’s going to know you,” says Amanda. “It’s like a huge family.”

For Amanda, It’s important to have local businesses, like North Dakota Telephone Company (NDTC), that invest in her community and the people who live in it.

NDTC, located in Devils Lake, is one of eighteen broadband companies that make up the Broadband Association of North Dakota (BAND). NDTC has made it their mission to provide the people in their communities with great broadband services that are affordable. For many in these local communities, the broadband services that NDTC offers enables small-town businesses and schools to grow.

“When I call, they know me, and I know them,” says Amanda. “It’s nice to have that personal touch.”

NDTC provides residents and companies in rural communities with broadband that connects them with the rest of the world.

“Broadband has become so important,” says Rod Hoffmeyer, General Manager of NDTC. “If they lose their service they would have to close their doors. They wouldn’t be able to do their normal, everyday operations.”

For Ag Resources, the broadband service that NDTC provides does more than help them survive – it helps them thrive in a competitive market.

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“The service that NDTC provides helps keep our expenses down. We don’t have as much mailing or print advertising because we do it online,” says Amanda. “It’s allowed us to cut costs and be more competitive.”

For NDTC, it’s the relationships they make with their customers that makes it all worth it. 

“There is nothing better than knowing you’ve done your best and see in a satisfied customer,” says Rod. “It makes you feel proud when you have employees and customers who appreciate what you do.”

To learn more about BAND and your local broadband provider visit https://www.broadbandnd.com/

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